FRONT DESK AGENT (M/F/D/KA)

Hospitality
Hamburg
July 28, 2025
Full Time
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Job Description

Ameron Hamburg Hotel Speicherstadt, Hamburg (Germany)
Permanent Position | Full-time | Front Office | Start: August 1, 2025 or by agreement

Your Personality:

  • You love working at the front desk and enjoy being around guests? Then impress us with your personality.
  • With your easygoing, cheerful, and guest-oriented manner, you offer our guests a unique and unforgettable stay.
  • You remain calm even in hectic situations.
  • You are eager to grow and learn something new every day.
  • You have completed vocational training or a degree in hospitality or already gained initial experience at the front desk.
  • You speak fluent German and have good English skills.

Your Passion:

  • From check-in to check-out – you ensure happy guests and impress with perfect insider tips.
  • With a smile in your voice, you answer every phone inquiry or forward them accordingly.
  • With your charming sales talent, you drive upselling and cross-selling.
  • You handle the cash register responsibly and issue invoices accurately.

Employee Benefits:

  • Permanent employment contract
  • Germany Ticket with travel cost subsidy
  • JobRad (bike leasing) offer
  • Modern, sporty work attire including sneakers
  • Extensive training and development program via the Althoff Academy
  • Attractive employee accommodation rates and Family & Friends discounts
  • Contribution toward Urban Sports Club – Stay fit and active
  • Company health management program
  • Balanced and healthy meals at our team bistro
  • Participation in the Corporate Benefits program

About the Hotel:

The AMERON Hotel Speicherstadt is the first and only hotel located in the UNESCO World Heritage Speicherstadt district. Warm hosts welcome their guests like friends.
192 modern rooms and junior suites, five meeting rooms including the “Börsensaal” event location in the historic Coffee Exchange, as well as the cantinetta ristorante & bar, create a genuine Hamburg experience. We look forward to receiving your application. Feel free to include your salary expectations.

Contact Person:
Petra Howaldt
T. +49 (0)40 638589 970
E. howaldt@hotel-speicherstadt.de

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