Employee (m/f/d) in customer service
Job Description
Your advantages – benefits and more
- Perspective: A full-time position (40 hours) initially limited to one year offers you diverse training and career prospects in a rapidly developing industry.
- Worthwhile: Look forward to an attractive compensation package with 13 monthly salaries, a monthly benefits budget and voluntary special payments such as vacation pay.
- Time for you: 30 days of vacation, plus Christmas Eve and New Year’s Eve off, and special leave for certain occasions.
- Work-life balance: Flexible options for adapting your working hours to your personal life phase and situation through flexitime, parental leave, part-time parental leave, bridge part-time work and more.
- And many other extras: company pension plans, JobRad, workation, training opportunities, employee discounts on shopping, leisure, travel, contracts, events and much more – with us you benefit from many advantages.
Your tasks – what awaits you
- You will be the personal contact person for our participants on site and virtually.
- You are responsible for contract processing and work closely with customer administration and employees at the locations.
- You coordinate all service processes and monitor and control the learning processes.
- Together with your team, you ensure high customer satisfaction by monitoring participant attendance and organizing support services when needed.
- You keep an eye on the exam organization for all participants.
- You plan feedback sessions with participants and conduct them independently.
- You prepare for successful course completion and conduct the final interviews.
Your profile – what you bring with you
- You have completed vocational training, preferably in the field of customer service or a comparable qualification and ideally have pedagogical aptitude according to AEVO.
- You are service- and customer-oriented, work independently, in a structured and reliable manner in order to offer our participants the best possible service.
- You enjoy interacting with people: you are open-minded, expressive, communicative and always find the right words in person, by phone or by email.
- You are well organized, can quickly absorb a wide variety of information, recognize connections and communicate them in a way that is appropriate for the target group.
- You are a team player and want to become part of an open team.
- Good Microsoft Office skills and basic IT know-how are a given for you and will support you in working efficiently and professionally
