Working student (m/f/d) in customer service
Job Description
Your advantages – benefits and more
- Perspective: A working student position initially limited to two years (20 hours), in which you will gain extensive experience and knowledge in customer service.
- Worthwhile: Look forward to an attractive compensation package with 13 monthly salaries and voluntary special payments such as vacation pay.
- Transparency: Whether you’re working remotely or in the office, you’re always well connected and well informed about everything that’s happening in the company through our social intranet.
- Time for you: 30 days of vacation (with a 5-day week), plus Christmas Eve and New Year’s Eve off, and special leave for certain occasions.
- And many other extras: continuing education opportunities, employee discounts on shopping, leisure, travel, contracts, events, and much more—with us, you’ll benefit from many advantages.
Your tasks – what awaits you
Your tasks will be varied and offer you the opportunity to gain in-depth insight into the customer service department of a leading educational company.
- You support the coordination of all service processes and handle customer inquiries.
- You will be the contact person for our participants on site and virtually.
- Together with the team, you ensure high customer satisfaction.
- You will monitor both participant attendance and the learning processes, and organize support services if necessary.
- You will help organize the participants’ exams and keep an eye on them.
- You prepare the course conclusion and the final interviews.
Your profile – what you bring with you
- You are enrolled as a student at a university or technical college.
- You are characterized by a service and customer orientation.
- You work independently, structured and reliably.
- You enjoy interacting with people: You are open-minded, expressive, communicative, and always find the right words in person, by phone, or by email.
- You are a team player and want to become part of an open team.
- Good Microsoft Office skills and basic IT know-how are a given for you and will help you work efficiently and professionally.
